
Telco/CS Eng @telnyx
Profile
Telco and CS Engineer working in VoIP Operations, with a background in Software Programming and Networking. Broad knowledge, from Real-Time Protocols to Infra, with troubleshooting experience. Eager to learn more about about SRE, Linux, Networking, VoIP, DevOps, Coding, Monitoring, Cloud Computing, Automation, Microservices and Containers. Enthusiastic about open source, writing and experimenting in a Homelab.
Professional Experience

Telnyx
DevOps Engineeer, specialised in RTC communications (SIP proxies), using kamailio and developing in python, go.

Talkdesk
Professional Services (and Support Eng) Voice specialist responsible to diagnose and solve complex Call Quality issues (QoS, Network configuration) in the CCaaS and SIP trunk setup between multiple SBC/PBX and a CPaaS (such as Twilio) with E2E troubleshooting and Service Delivery.

Celfocus
Capgemini and CELFocus project n the Unified Communications team, with the Vodafone One Net (UCaaS Hosted IP PBX) and GCC service, working as:
Service Operations, working as a SRE (Site Reliability Engineer). Sysadmin of Red Hat Linux, SIP Trunks, PBX, Middleware Java EE AS (Weblogic), ActiveMQ JMS Broker and NOKIA mCAS. Responsible to deploy and maintain the availability of custom apps.
Familiarity with multiple Databases (InfluxDB, Postgres, TimesTen, OracleDB)
Development of tools and scripting (bash, python) for monitoring and automation.
Technical Support, as Tier 2, using ITIL practices. Experience with Fault and Change management.
Able to provide solutions to customers and work with multiple providers.
Manage the acceptance and deploy of new product releases. Provide On-Call support and work well under pressure. Able to troubleshoot Networking issues and REST/SOAP Web Services. Knowledge of VoIP, SIP Flows in the IMS Network.
Skills
– Software Eng programming in Python, Go, Bash, git.
– Linux (RedHat/Debian), Docker containers and Kubernetes Administration.
– Automation and CI/CD Ansible, Packer, Vagrant and Jenkins.
– Monitoring with ElasticSearch (ELK), Prometheus and Grafana.
– Understanding of Networking (TCP/IP) routing and switching.
– Experience in RTC SIP/RTP Protocols, IMS Network, WebRTC, SIP Servers/Proxies (Kamailio).
– Interaction with multiple Databases (PostgresDB, InfluxDB, OracleDB).
– Homelab with Proxmox VE virtualization.